Refund Policy

Effective Date: April 22, 2026
Last Updated: April 22, 2026

1. Overview

This Refund Policy explains when Image 2 may issue refunds for subscriptions, credits, and related charges. It should be read together with our Terms of Service and any pricing, checkout, or plan disclosures presented at the time of purchase.

Refund requests are reviewed by Image 2 as the service operator responsible for getimage2.com, billing support, subscription workflows, credit purchase workflows, and payment-provider coordination unless a separate legal entity is expressly identified in a later version of this Policy.

Except where a refund is required by applicable law, all refunds are reviewed individually.

2. Cancellation Versus Refund

Canceling a subscription stops future renewals. Cancellation does not automatically entitle you to a refund for charges already incurred.

If you cancel, your subscription will generally remain active until the end of the current billing period unless otherwise required by law.

3. When Refunds May Be Approved

We may approve a full or partial refund in situations such as:

• duplicate billing;
• an unauthorized charge confirmed after review;
• a material and verified service failure that prevented delivery of the purchased service;
• a technical issue that we could not reasonably resolve within a commercially reasonable period; or
• another circumstance where a refund is appropriate under applicable law or our internal review.

Approval of a refund is not guaranteed merely because a user is dissatisfied with an Output, changed business strategy, no longer needs the service, or failed to cancel before renewal.

4. 10% Processing Fee For Approved Discretionary Refunds

If we approve a discretionary refund, we may deduct a 10% processing fee from the refundable amount.

This fee reflects non-recoverable costs that may arise in connection with issuing refunds, including:

• Stripe or other payment-processor charges;
• foreign exchange and currency-conversion losses;
• banking or settlement costs; and
• administrative review and refund-processing costs.

Important Exception

We will not apply the 10% processing fee where:

• applicable law requires a full refund;
• the charge was unauthorized or duplicated; or
• we determine that a full refund is appropriate because of our own material billing or service error.

5. Subscription Refunds

Renewals

Subscription renewals are generally non-refundable once the renewal charge has been processed, unless:

• the renewal was not properly authorized;
• cancellation was attempted in a timely manner but failed because of a verified system issue on our side; or
• a refund is otherwise required by law.

First-Time Subscriptions

For first-time subscription purchases, we may review requests made promptly after purchase, particularly where little or no meaningful use occurred. Usage, generated content activity, credits consumed, and service access already provided may all be considered during review.

Subscription Credits And Monthly Reset

Subscription plans may include a recurring monthly allocation of subscription credits. Those subscription credits are part of the subscription allowance and are not a separately purchased asset.

Unless expressly disclosed otherwise before purchase, unused subscription credits reset at the start of the next monthly allocation period, including during annual subscriptions and upon renewal, and do not roll over.

Credit packs remain distinct from subscription credits. Unless expressly disclosed otherwise before purchase, purchased credit pack balances remain available until used.

6. Credit Purchases

Credit purchases are generally non-refundable once credits have been used, applied to generations, or otherwise consumed.

Unused credits may be reviewed for a refund on a case-by-case basis where:

• the purchase was made in error and reported promptly;
• the credits could not reasonably be used because of a material service issue attributable to us; or
• a refund is required by applicable law.

7. EU, EEA, And UK Consumer Notice

If you are a consumer located in the EU, EEA, or UK, you may have statutory cancellation or withdrawal rights for certain online purchases.

However, where permitted by law, those rights may not apply, or may end early, once:

• you expressly request immediate performance of a digital service;
• you receive immediate access to digital content or credits; and
• you acknowledge that the relevant statutory withdrawal right may be lost once performance begins.

Nothing in this Policy limits any mandatory consumer rights that apply to you under local law.

8. How To Request A Refund

Send refund requests to support@getimage2.com and include:

• your account email address;
• the date and amount of the charge;
• any invoice or payment reference available to you;
• the reason for the request; and
• any supporting materials that may assist review.

We may request additional information to verify identity, confirm account ownership, or investigate suspected fraud, abuse, or chargeback risk.

9. Review Process And Timing

We aim to review refund requests within a reasonable time. If a refund is approved, the time it takes for funds to appear on your statement depends on the payment method, issuing bank, payment processor, and applicable network rules.

We may deny a request where:

• the purchase is non-refundable under this Policy and applicable law;
• the Services were materially used, consumed, or delivered;
• the request is fraudulent, abusive, or unsupported; or
• we are required to retain or withhold funds for legal, compliance, or dispute reasons.

A subscription-credit reset or expiration that occurs in accordance with the pricing, checkout, or plan disclosures applicable to your purchase does not by itself constitute a billing error or entitle you to a refund.

10. Chargebacks And Payment Disputes

If you believe a charge is fraudulent or unauthorized, contact us promptly before filing a chargeback where possible. This often helps resolve issues faster and preserve your account status.

We reserve the right to suspend or restrict accounts associated with abusive, bad-faith, or fraudulent refund or chargeback activity.

11. Changes To This Policy

We may update this Refund Policy from time to time. Any updated version will be posted on this page with a revised effective date or last-updated date.

12. Contact

Questions about this Policy may be sent to:

• support@getimage2.com